Book Buyback FAQ
The Buyback Process
If you notice any discrepancy in your buyback, please contact us within 7 business days.
- I have never sold books back online before. Why should I trust you?
We appreciate that you put a lot of trust in us by sending your books and we take that responsibility very seriously. We're proud of the good reputation we've earned since starting in 2002. With the Better Business Bureau, we are an accredited business in good standing and currently carry an A+ rating. If you're on Twitter, you can also view our pages there and easily connect with customers, and hear about their experiences.
- How do I sell my books to Bookstores.com?
Selling your books to Bookstores.com is easy! Follow our instructions on how to
sell your books.
- We accept books that are...
in Good or better condition. Books with
any of the following characteristics would be unacceptable and would not be returned: moldy, badly stained, liquid damage, copies with missing pages or obscured text, advance reading copies (ARCs), and uncorrected proof copies. All books must include a copyright page with the ISBN listed. Stickers with an ISBN printed on them are unacceptable. Also unacceptable would be any one-time use or stand-alone items (i.e., workbooks that have more than six pages written on them, stand alone access codes that have already been used, etc.). Any CDs, access codes, or supplemental materials that came with the books should be returned with the Buyback order for that book. If you have any questions about your Buyback, please contact us at firstname.lastname@example.org before you send it in.
Examples of access codes and supplemental materials:
Sometimes there are different editions of the same title, so be sure to select the
correct edition in order to receive the most accurate quote:
- US Edition Textbooks: These are the most typical books you find
and include paperbacks, hardbacks, textbooks, and non-textbook items.
- International Edition Books: Sometimes softcover, these books may
have "ISE" printed on the spine, or the front cover may contain "International Edition"
markings. This information will also appear on the title page of the book.
- Complimentary Textbooks / Free Copy / Sample Textbooks: These books
are considered USED. We can only pay the used price even if the book is new. This
is standard throughout the industry, as we cannot resell the book as new. They will
contain markings or imprinted stamps displayed on the front or back cover, such
as "Complimentary Copy," "Free Copy," "Instructor's Edition," "Not for Sale," "Examination
Copy," or "Instructors Review Copy". Please note that books marked "Instructor's Edition"
with all answers to even AND odd questions are considered annotated and will be checked
in and paid at the annotated edition price.
- Annotated Instructor's Editions: These are often marked as "Annotated
Instructor's Edition" or "AIE" and usually contain answers and/or instructor's notes.
May also be marked "Instructors Copy," with answers included.
- Eastern Economy/Low Price/Indian Edition Textbooks: These books
are a subset of international edition textbooks that are commonly softcover, printed
on cheap paper, and contain only black and white photos and illustrations. Please
note that we do not buy back Eastern Economy/Low Price/Indian Edition textbooks.
Examples of various textbook editions:
- How do I sell back an edition other than a US student edition?
Items are purchased based on the ISBN of the product. International, instructor's, and annotated editions have their own unique ISBN.
Search for the product using the ISBN of the book. If we are unable to buy the version you are trying to sell, a message will appear letting you know.
- What items are not accepted?
Books with any of the following characteristics would be unacceptable and would not be returned:
moldy, badly stained, liquid damage, copies with missing pages or obscured text, advance reading
copies (ARCs), and uncorrected proof copies. Also unacceptable would be any one-time use or
stand-alone items (i.e., workbooks that have more than six pages written on them, stand alone
access codes that have already been used, etc.). If you have any questions about your Buyback,
please contact us at email@example.com before you send it in.
Examples of items we don't accept:
- Why did I receive an amount lower than the amount quoted to me?
Prices paid are based on the condition, edition, and ISBN of the book when it is
received in our warehouse. If the condition, edition, or ISBN received does not
match what you've submitted, your quote will be adjusted. Please give accurate information
about your book and pack your shipment well. Once you send your books, they cannot
be returned for any reason. Our buyback staff tries to be as lenient as possible
with every buyback book we receive, and we like to buy as many books as possible.
If a book requires minor repair to a sellable condition, we will make the repair
and the price paid will be slightly adjusted. We strongly suggest that you review
our Packaging Guidelines to ensure your book arrives at our warehouse safely. We
try to be as liberal as possible when checking-in the books. A sturdy box may make
all the difference in how your book is rated.
- What happens if I send a book that you do not buy back?
If you send a book that we do not buy back, the book will not be returned to you and will be recycled. Some examples
of books that we do not buy back are water damaged books; books with damaged bindings
(e.g., pages loose, missing, or falling out); defective books; and books with torn/taped
covers, or study guides/workbooks with any highlighting/writing.
- How does shipping work?
Bookstores.com will provide you with a prepaid and trackable shipping label that you
can print out from your computer. Delivery Confirmation is included with the label,
so you can verify that the item successfully arrived at our location. The cost of
this label is billed to us, so you never have to worry about it.
Need more labels? No problem, just visit Your Account
and click on the buyback in question. Then click "Add a shipping label." You can
request as many free labels as you need, but please use a unique label for each package.
FedEx (pre-paid label) is the default carrier for buyback shipments. FedEx guarantees delivery in 1-5 business days. Drop off packages with FedEx labels at the nearest FedEx drop off location or arrange for a free pickup from a business by calling 1-800-GO-FEDEX. When dropping off your package, please select either a FedEx-staffed center, FedEx Office, or FedEx Authorized ShipCenter. Do NOT use a FedEx drop box to ship your package; it will not be processed or delivered. Pickups must be scheduled from a business, not a residence. If you call to schedule a pickup, make sure to mention you have a “return label.”
Please note that these times are estimates and we are not liable for delays that
are out of our control.
- What if I cannot view or print my shipping label?
Please be sure you have the latest version of Adobe Reader installed on your computer.
If you do not have this software you can obtain a free copy from Adobe.
- What is the advantage of using FedEx over USPS Ground?
FedEx guarantees delivery in 1-5 business days. Each order shipped via FedEx is
automatically insured up to $100.00 per package.
USPS Ground usually takes 4-14 business days to arrive. We strongly suggest
you purchase insurance when shipping your buyback to us via USPS Ground, however
optional insurance for USPS Ground packages is not an expense Bookstores.com covers.
Bookstores.com is not responsible
for packages lost in transit.
- How long does the entire process take?
After your buyback order is received, it usually takes 2-3 business days to check-in
your books plus an additional 2-3 business days to issue payment. During peak buyback
periods, processing may take longer.
- Why was I issued a USPS Ground label instead of a FedEx label?
FedEx does not operate on holidays or weekends. Therefore, buybacks submitted during
those periods may receive a USPS Ground shipping label instead of a FedEx shipping
label. Please note that both the FedEx and USPS Ground labels are pre-paid, so the
shipping charges are billed to Bookstores.com
- What happens if the items are damaged in transit?
Bookstores.com will grade the books we receive in the condition received and make
any necessary adjustments to the amount paid. We cannot pay you for items that arrive
bent, mangled, torn, or otherwise dismembered. Bookstores.com will not pay you
for books we do not receive. Damage incurred during shipping does not happen very
often. However, every time we've received a damaged buyback it's been due to woefully
Packages sent via USPS Ground can take up to three weeks to arrive at our location.
It may take longer depending on where you are shipping from and whether it is a
busy time of the year. Packages shipped around major holidays may take an additional
week to arrive. If you have not received confirmation that we received your package
within 30 days of shipping, please contact us. If you ship via USPS Ground, we strongly
suggest that you purchase insurance when shipping your buyback to us. If your package
is received damaged and books are missing, we will not be able to pay for any missing
- How do you determine prices?
Pricing is based entirely on demand. We can usually beat your local college bookstore
on price, since your bookstore will only pay you a low wholesale rate unless they
can immediately sell the item. Additionally, we have the largest buyback catalog
on the web, so we can almost always make an offer. Please note the amount quoted is
dependent upon correctly identifying the condition and edition of each book.
- Why aren't you buying my book?
Our ability to purchase your book is based on demand for the specific edition/version of each book.
If there is very little or no demand for your book, we are unable to purchase it. The price
we offer for a used book is based on its future value.
- How long do I have to send my books?
You should send your books within five business days of when the Buyback order was created. In extreme cases, USPS Ground can take up to 3 weeks for delivery. If we do not receive the books within 14 days from when the order was placed, we cannot guarantee the quoted price. After 6 weeks your order will be cancelled. We may still pay you for the books, but they may not have the same value they did when the order was placed. Instead, your books will be received at the current value, which may be different from when you originally submitted your buyback.
Your books will not be returned to you.
Your books will not be returned to you.
- Can I sell under multiple accounts?
Selling under multiple accounts is not permitted. We set our quantity limits on
a per merchant basis. If multiple accounts are created and the maximum number of
items that can be sold is exceeded, the additional items we receive will be discarded.
Do not create multiple buybacks or multiple accounts to sell more copies of a single
ISBN. All items received in excess of the quantity limit will be discarded. Items
are not returned for any reason. It is the seller's responsibility to read, understand,
and follow our guidelines. One account per household.
- What are quantity limits?
All ISBNs have quantity limits. Our system is primarily
designed for individuals who are selling back one copy of various books. Please email us
at firstname.lastname@example.org if you
wish to submit more copies than the system allows. Please send the quantity and the ISBN(s)
you wish to sell, and we’ll get in touch with you.
- How and when will I be paid?
- Check: Payments are issued within 2-3 business days after your
shipment is processed.
- PayPal: Payments are issued 2-3 business days after your shipment
- Store Credit: Payments are issued 1 business day after your shipment
- What is the advantage of choosing Store Credit as my payment method?
If you opt to receive store credit, your payment will be the amount quoted plus
5%. Please note the amount quoted is dependent upon correctly identifying the condition
and edition of each book.
Once store credit is issued it cannot be changed to another method of payment.
- How long should I wait to receive my check?
You should receive your check within 7-10 business days after your shipment is processed.
However, if you have not received your check within 45 days, please contact us immediately.
- How long do I have to cash my check?
You must cash your check within 45 days of the check date. The check will be voided
after 45 days.
- Why did I receive a check when I selected PayPal as my payment method?
If your PayPal email address is returned as invalid when we issue payment, then
a check will be sent to your billing address the following business day. We will
also default your payment method to check. In order to receive payments via PayPal
in the future, please login to your account and re-enter your PayPal address and
verify that it is correct.
- I cannot find my check or I’ve lost my check. Will you reissue one?
If it has been fewer than 90 days from the date you’ve submitted your buyback, you
may request a one time reissue of your check provided it has not been cashed. Be
sure to include a note detailing your buyback number and the address the new check
should be sent to. Please note that we reserve the right to assess processing fees
- I have my check, but I’ve forgotten to cash it within 45 days of the check date.
May I request a new one?
If it has been fewer than 90 days from the date you’ve submitted your buyback, you
may request a one time reissue of your check provided it has not been cashed. You
must include your original check and a note detailing your buyback number and the
address to which the check should be sent. Please note that we reserve the right
to assess processing fees when applicable.
- It’s been over 90 days since I’ve submitted my buyback. Will you reissue my check?
No. We highly recommend that you cash your check as soon as you receive it since
we cannot reissue a check more than 90 days after your buyback submission.
- May I change my payment method?
No. Once a buyback payment method is selected and your payment is processed, it
cannot be changed. For example, we are unable to change a store credit to a check
or PayPal payment.