Orders - Frequently Asked Questions

Search for your book by title or ISBN, add it to your cart, and follow the checkout process.

Once submitted, orders cannot be changed or cancelled. Please review your cart carefully before checkout.

No, a customer account is required for completing a transaction.

Regardless of the listing, a used book will not include supplementary materials like CDs or access codes.

Most orders ship within 1–2 business days. You'll receive a confirmation email with tracking details.

Standard shipping typically takes 3–14 business days. An expected delivery date is provided prior to checkout.

Currently, we only ship within the United States.

Returns are accepted within 30 days of delivery for most items. Items must be in original condition.

Visit our Returns page to request a return and get instructions. Return shipping costs are the customer’s responsibility unless the item is incorrect or damaged.

Refunds are processed within 3–5 business days after we receive and inspect your return.

We accept major credit cards and PayPal.

Yes, Bookstores.com uses secure encryption to protect your personal and payment data.

Contact customer service at support@bookstores.com within 5 days of delivery. We’ll help resolve the issue quickly.

Yes, tracking information will be emailed once your order ships. You can also log into your account to view updates.