Configure, adapt, and extend Microsoft Dynamics CRM 2011--guided by two of the leading implementation specialists in the field. Whether you're an IT professional, a developer, or a power user, you'll get pragmatic, hands-on insights for customizing CRM in your organization--with or without programming.

Discover how to:

• Set up and configure your system
• Plan and configure security settings and information access
• Easily customize form attributes, views, and relationships
• Create and deploy custom reports
• Use xRM to quickly create and efficiently manage line-of-business applications
• Automate business workflows
• Extend Microsoft Dynamics CRM with scripts and assemblies