Understanding, Managing and Implementing Quality
Format:
ISBN13: 9781134596157
|9781134596157
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Overview
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
| ISBN-13 | 9781134596157 |
|---|---|
| ISBN-10 | 1134596154 |
| List Price | $69.95 |
| Format | - |
|---|---|
| Language | English |
| Pages | 254 pages |
| Publisher | Routledge |
| Published On | 2002-09-06 |
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