As organizations that compete in the global marketplace seek to achieve peak performance, worldclass quality, and personnel improvement, interest in ISO 9000 certification has gained worldwide momentum. This practical resource and guide uses a step-by-step model to understanding the ISO 9000-2000 series of standards and explains how to use them in an organization. Provides a detailed summary of similarities and differences between the earlier version and ISO 9000-2000. Features ISO INFO boxes throughout that show how material being discussed applies to an actual work setting. Offers a Serialized Case Study after every chapter that applies the information from a given chapter to how it was used in a real setting in which ISO 9000 registration was pursued; the story unfolds with each new chapter showing the problems, strategies, mistakes, and achievements of a company going through the registration process. Ideal as a step-by-step, how-to guide for use in organizations that are interested in ISO 9000 registration.