9780750657402

TQM

Format: Paperback

ISBN13: 9780750657402

Paperback|9780750657402


Overview

'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance.

This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.

Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.

ISBN-13

9780750657402

ISBN-10

0750657405

Weight

2.20 Pounds

Dimensions

7.44 x 1.12 x 9.69 In

List Price

$70.95

Edition

3rd Edition

Format

Paperback

Language

English

Pages

496 pages

Publisher

Butterworth-Heinemann

Published On

2003-06-14



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Bonita
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Access codes and supplements are not guaranteed with used items. May be an ex-library book.
$45.28

 Free delivery by: 05 Apr 2026


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