Total Quality Management
Format: Paperback
ISBN13: 9780963071408
Paperback|9780963071408
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Overview
Warren Bennis says this book is "essential" to understand & implement TQM. The authors - consultants & researchers - focus not on statistical "tools" but on the underlying concepts of TQM. They use real-life examples to show that TQM is based on an overriding concern for customers, supported by a "culture" of quality established by top-level leaders. This book speaks clearly to managers, providing the understanding & technical detail needed to succeed at TQM.
| ISBN-13 | 9780963071408 |
|---|---|
| ISBN-10 | 0963071408 |
| List Price | $19.95 |
| Format | Paperback |
|---|---|
| Pages | vi, 182 pages |
| Publisher | Ducochon Press |
| Published On | 1991-09-01 |
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