Overview

The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.

ISBN-13

9780471108047

ISBN-10

0471108049

Weight

2.56 Pounds

Dimensions

7.72 x 1.17 x 9.41 In

List Price

$242.95

Edition

1st Edition

Format

Paperback

Language

English

Pages

656 pages

Publisher

Wiley

Published On

1996-04-19



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