
Total Quality Management
by Ashok RaoLawrence P. CarrIsmael DambolenaRobert J. KoppJohn MartinFarshad RafiiPhyllis Fineman Schlesinger
Format: Paperback
ISBN13: 9780471108047
Paperback|9780471108047
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Overview
The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.
| ISBN-13 | 9780471108047 |
|---|---|
| ISBN-10 | 0471108049 |
| Weight | 2.56 Pounds |
| Dimensions | 7.72 x 1.17 x 9.41 In |
| List Price | $242.95 |
| Edition | 1st Edition |
| Format | Paperback |
|---|---|
| Language | English |
| Pages | 656 pages |
| Publisher | Wiley |
| Published On | 1996-04-19 |
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