Overview

An ideal hands-on, authoritative, how-to guide for the manager, supervisor, engineer, or other individual who is, or wants to be, involved with total quality management for continual improvement of their organizations, products and services in the private or public sector. It covers the full scope and range of the subject--from its origin and history through practical day-to-day application of its philosophy and tools. Features easily followed step-by-step plans for even the most complex methodologies. Total Quality and Quality Management. Strategic Planning. Quality Culture. Customer Satisfaction. Empowerment. Leadership and Change. Team Building. Training. Quality Tools. Problem Solving and Decision Making. Statistical Process Control (SPC). Continuous Improvement. Benchmarking. Just-in-Time (JIT). For Presidents and CEOs; General Managers; Vice President/Director/Managers of Operations, Engineering, Manufacturing (or Production); Quality Assurance; Marketing and Business Development; Information Technology or Management Information Systems; Managers; Supervisors; Engineers.


ISBN-13

9780130272621

ISBN-10

0130272620

Weight

1.41 Pounds

Dimensions

8.00 x 0.90 x 10.80 In

List Price

$101.20

Edition

1st Edition

Format

Paperback

Language

English

Pages

278 pages

Publisher

Pearson

Published On

2000-08-14



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BooksRun
★★★★☆

Philadelphia, PA, USA

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Santa Clarita, CA, USA

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