Total Customer Service
Format: Paperback
ISBN13: 9780060920098
Paperback|9780060920098
✨ Featured Offer
Used, Like New
$6.58
List Price: $13.00
🚚
See all 5 offers from $5.63 FREE standard delivery by: 01 Apr 2026
Overview
Customer Service: The Competitive Weapon for the 1990s
Demand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. Total Customer Service shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars. The Six-Point Plan for Gaining the Competitive Edge* Devise a service strategy* Get top managers to behave like customer service fanatics* Concentrate on motivating and training employees* Design products and services that make good customer service possible* Invest in service infrastructure* Monitor achievement of customer service goals| ISBN-13 | 9780060920098 |
|---|---|
| ISBN-10 | 0060920092 |
| Weight | 0.40 Pounds |
| Dimensions | 5.31 x 0.55 x 8.00 In |
| List Price | $13.00 |
| Format | Paperback |
|---|---|
| Language | English |
| Pages | 256 pages |
| Publisher | Harper Perennial |
| Published On | 1990-11-13 |
View All Offers
Sort by:
Price
Condition
Seller
Seller Comments
Price
Used, Good
Seller details
More Than Words
Waltham, MA, USA
. All orders guaranteed and ship within 24 hours. Your purchase supports More Than Words, a nonpro...
Free delivery by: 01 Apr 2026
✨ Used, Like New
Seller details
The Book Cellar
Nashua, NH, USA
Size: 5x0x8; Almost new book. Over 1, 000, 000 satisfied customers since 1997! Choose expedited sh...
Free delivery by: 01 Apr 2026
Used, Like New
Seller details
The Book Cellar
Nashua, NH, USA
Size: 5x0x8; Almost new book. Over 1, 000, 000 satisfied customers since 1997! Choose expedited sh...
Free delivery by: 01 Apr 2026
Used, Very Good
Seller details
HPB-Diamond
Dallas, TX, USA
Connecting readers with great books since 1972! Used books may not include companion materials, and ...
Free delivery by: 01 Apr 2026
Used, Very Good
Seller details
HPB-Emerald
Dallas, TX, USA
Connecting readers with great books since 1972! Used books may not include companion materials, and ...
Free delivery by: 01 Apr 2026