The Loyalty Effect
Format: Hardcover
ISBN13: 9780875844480
Hardcover|9780875844480
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Overview
In showing how loyalty-based management leads to the creation of value, this book reveals the secrets of Bain and Company's strategy for retaining loyal customers, employees and investors. It also demonstrates the economic effect of customer, shareholder and employee loyalty.
| ISBN-13 | 9780875844480 |
|---|---|
| ISBN-10 | 0875844480 |
| Weight | 1.45 Pounds |
| Dimensions | 6.75 x 1.25 x 9.75 In |
| List Price | $29.95 |
| Format | Hardcover |
|---|---|
| Language | English |
| Pages | 333 pages |
| Publisher | Harvard Business Review Press |
| Published On | 1996-03-01 |
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