The HCAHPS Handbook
Format: Paperback
ISBN13: 9780982850305
Paperback|9780982850305
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Overview
Hospitals have always felt pressure to provide excellent clinical care. And now that the Patient Protection and Affordable Care Act has been signed into law, that pressure has intensified. Increasingly, hospitals will face financial consequences for failing to live up to patient expectations of quality care. HCAHPS results are directly linked to reimbursement. But theyre also a barometer for measuring clinical performance and quality improvement. When hospitals raise their HCAHPS results, they also have fewer falls, lower infection rates, fewer readmissions - all the factors that impact reimbursement. The HCAHPS Handbook is a practical resource filled with actionable tips proven to help hospitals improve patient perception of care. Because its broken down by HCAHPS composites, readers can zero in on the parts of the survey that need attention. And the book provides a few carefully targeted tactics they can use to improve the results on each question. Best of all, these tactics are foundational. They build on what most hospitals (particularly those that have implemented Studer Groups Evidence Based Leadership framework) are already doing. Its about working smarter, not harder. And ultimately, its about hardwiring the behaviors and processes that lead to consistent excellence - and creating a culture of always.
| ISBN-13 | 9780982850305 |
|---|---|
| ISBN-10 | 0982850301 |
| Weight | 1.15 Pounds |
| Dimensions | 5.75 x 0.75 x 8.75 In |
| List Price | $28.00 |
| Edition | 1st Edition |
| Format | Paperback |
|---|---|
| Language | English |
| Publisher | Fire Starter Publishing |
| Published On | 2010-10-01 |
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