✨ Featured Offer
Used, Good
$15.12
List Price: $18.00
🚚
See all 7 offers from $5.53 FREE standard delivery by: 01 Apr 2026
Overview
NEW YORK TIMES BESTSELLER * The true story of a seemingly ordinary mail carrier whose approach to work and life has the power to transform the everyday into the extraordinary
"This beloved business classic has inspired millions of people over the years, and today Mark Sanborn's transformative insights are more timely and necessary than ever."--Jon Gordon, author of The Energy Bus and co-author of The Coffee Bean
Meet Fred.
In this small yet powerful book, Mark Sanborn, member of the Speaker Hall of Fame, recounts the story of a USPS carrier who introduced himself one day shortly after Sanborn had moved to a new home in Denver. Fred, however, was no average mailman.
As Sanborn came to discover, Fred was the kind of worker who exemplifies everything "right" with customer service. Did people want packages left on the porch or prefer a notice to pick them up at the post office? Fred made sure he knew the answer. When another delivery service left a package at the wrong house, Fred shepherded it safely to the intended recipient. Others might have seen delivering mail as less-than-glamorous work, but Fred seized the chance to find meaning in the mundane, competing with himself every day to find opportunities to make his customers smile.
We've all encountered people like Fred. In this deeply inspiring book, Sanborn illuminates the four basic principles anyone can use to bring fresh energy and creativity to our work and life: how to make a tangible difference every day, build stronger relationships, create real value for others without spending a penny, and constantly reinvent yourself.
"This beloved business classic has inspired millions of people over the years, and today Mark Sanborn's transformative insights are more timely and necessary than ever."--Jon Gordon, author of The Energy Bus and co-author of The Coffee Bean
Meet Fred.
In this small yet powerful book, Mark Sanborn, member of the Speaker Hall of Fame, recounts the story of a USPS carrier who introduced himself one day shortly after Sanborn had moved to a new home in Denver. Fred, however, was no average mailman.
As Sanborn came to discover, Fred was the kind of worker who exemplifies everything "right" with customer service. Did people want packages left on the porch or prefer a notice to pick them up at the post office? Fred made sure he knew the answer. When another delivery service left a package at the wrong house, Fred shepherded it safely to the intended recipient. Others might have seen delivering mail as less-than-glamorous work, but Fred seized the chance to find meaning in the mundane, competing with himself every day to find opportunities to make his customers smile.
We've all encountered people like Fred. In this deeply inspiring book, Sanborn illuminates the four basic principles anyone can use to bring fresh energy and creativity to our work and life: how to make a tangible difference every day, build stronger relationships, create real value for others without spending a penny, and constantly reinvent yourself.
| ISBN-13 | 9780385513517 |
|---|---|
| ISBN-10 | 0385513518 |
| Weight | 0.46 Pounds |
| Dimensions | 5.20 x 0.56 x 7.79 In |
| List Price | $18.00 |
| Edition | 1st Edition |
| Format | Hardcover |
|---|---|
| Language | English |
| Pages | 144 pages |
| Publisher | Crown Currency |
| Published On | 2004-04-20 |
View All Offers
Sort by:
Price
Condition
Seller
Seller Comments
Price
Used, Good
Seller details
Goodwill
Brooklyn Park, MN, USA
All pages and cover are intact including the dust cover if applicable. Spine may show signs of wea...
Free delivery by: 04 Apr 2026
Used, Very Good
Seller details
Goodwill
Brooklyn Park, MN, USA
Item may have minor cosmetic defects such as marks wears cuts bends or crushes on the cover spine ...
Free delivery by: 04 Apr 2026
Used, Good
Seller details
Zoom Books East
Glendale Heights, IL, USA
Book is in good condition and may include underlining highlighting and minimal wear. The book can al...
Free delivery by: 04 Apr 2026
Used, Good
Seller details
Greenworld Books
Arlington, TX, USA
Good condition. It may show normal signs of use such as light writing highlighting or library markin...
Free delivery by: 04 Apr 2026
Used, Good
Seller details
Evergreen Goodwill
Seattle, WA, USA
Free delivery by: 04 Apr 2026
✨ Used, Good
Seller details
Bookstores.com
Free delivery by: 01 Apr 2026
Used, Very Good
Seller details
Bookstores.com
Free delivery by: 01 Apr 2026