The Technology in Action Student CDs contain the rich companion media:

Active Helpdesk Calls These highly interactive, engaging, almost game-like media place the student in the role of a helpdesk staffer answering computer technology questions from callers.

A virtual supervisor provides support to the student throughout calls

Assessment questions after each call provide instructors with a tool to gauge and track students' progress

Features a Spanish transcript that students can access while using the Active Helpdesk Call

Sound Bytes Brief multimedia lessons covering some of the more complex topics in computing using audio and video

Sound Byte Labs Short assignments/quizzes that accompany each Sound Byte that can be used for assessment purposes

Sound Byte Podcasts each Sound Byte is also available as a Podcast