Steps to Success
Format: Paperback
ISBN13: 9780130419606
Paperback|9780130419606
Out of Stock
Overview
Preface. Acknowledgements. Introduction. 1. Finding Your People: Recruitment, Selection, and Hiring. We Work 2 Play,Intrawest Corporation, Canada.A State-of-the-Art Human Resource Management System,Department of Tourism and Commerce Marketing - Dubai, United Arab Emirates.The Mentor Program,The Boardmoor Hotel, United States of America.Employees Customize the Service Culture,The Westin Nova Scotian, Canada. 2. Building Job Skills and Values: Job Readiness, Basic Skills Development, and Employee Relations. Melbourne Hosts Program - An Innovative Airport Training Program,Melbourne Airport, Australia.Greening Partnerships Program,Fairmont Hotels, Canada.Enhancing Self-sufficiency Through Employment Opportunities,Marriott International, United States of America.Mobile English Classes,The Regent Resort Chiang Mai, Thailand.The Evolution of the British Columbia Chef's Association,British Columbia Chef's Association, Canada. 3. Recognizing and Rewarding Your Team: Team Building, Morale Boosting, Incentives, and Compensation. Motivating Staff Through Award Recognition,Sheraton Grand Resort Paradise Island, The Bahamas.Building a Hotel Culture,Sheraton Suites Calgary Eau Claire, Canada.Creating a Vision of Quality,Costa Linda Beach Resort, Aruba.Evaluating Travel Agency Personnel,UNIGLOBE Travel (International) Inc, Canada.Employee Loyalty and Morale Improved Through Training and Assessment,Bigfoot Adventures, Scotland. 4. Building a Performance Culture: Improving Performance Service, Evaluations, Performance Appraisals, Monitoring, and Accountability. Customer Journey,Little Chef Restaurants, United Kingdom.Training Trains,The Blue Train, South Africa.Building a Contact Centre's Quality Management Program,CorporaTel, Canada.Linking Training to Business Goals,Scottish Borders Tourist Board, Scotland.Improving Service Attitudes,Swiss Deluxe Hotels, Switzerland.Employee Service Guarantees,Delta Hotels, Canada.Hospitality Training Network,Holiday Inn Brands Hotel, United States of America. 5: Leading Change for Tourism Organizations: Communication, Partnerships, Organizational Leadership, Decision Making, and Empowerment Product Club Leads the Way,Canadian Tourism Commission, Canada.Training Implications of the Euro,Bass Hotels, Belgium.Using Guest Feedback to Create a Leader in the Rafting Industry,Wilderness Aware Rafting, United States of America.Training to Meet Business Goals,Island Shangri-La, Hong Kong.Fun on the Farm: Montana's Farm & Ranch Recreation Business Workshop Program,Travel Montana, United States of America.Organizational Leadership in Tourism,Rocky Mountaineer Railtours, Canada.Customer Loyalty Built Through Quality Service,Glendola Leisure Ltd., United Kingdom.From "Worst to First": Lessons from a High Flying Airline,Continental Airlines, United States of America.An Open Management System,Nevis Range, United Kingdom. 6: Celebrating Culture: Cultural Interpretation and the Multi-cultural Workforce: Cross-Cultural Training, Multi-cultural Skills and Awareness, and Cultural Interpretation. Intercultural Communication Training,Sheraton Hotels & Resorts Hawaii, United States of America.English Language Training: An Effective Approach,Hilton Batang Ai Longhouse Resort, Malaysia.Monthly Cultural Awareness Package,Four Seasons Hotels and Resorts, Worldwide.Appreciating Cultural Heritage,Ka'a
| ISBN-13 | 9780130419606 |
|---|---|
| ISBN-10 | 0130419605 |
| Weight | 1.02 Pounds |
| Dimensions | 7.00 x 0.65 x 9.25 In |
| Edition | 1st Edition |
| Format | Paperback |
|---|---|
| Pages | 189 pages |
| Publisher | Pearson Higher Education |
| Published On | 2001-09-01 |
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