Out of Stock
Overview
Fed. agencies were directed to survey their customers to see what kind of service people want and whether they are getting it; to give customers choices and easy access; and to develop a way for citizens to complain and get problems fixed. To comply, agencies embarked on this series of benchmarking studies. Contents: summary of best practices (leadership strategies for satisfying customers; info. and analysis; planning; human resources development and mgmt.; customer focus, expectations and satisfaction; complaint process mgmt.; bus. results); reinventing complaint resolution; practices of benchmarking partners.
| ISBN-13 | 9780788140174 |
|---|---|
| ISBN-10 | 0788140175 |
| Weight | 0.25 Pounds |
| Dimensions | 8.50 x 0.25 x 11.00 In |
| List Price | $25.00 |
| Format | Paperback |
|---|---|
| Pages | 40 pages |
| Publisher | Diane Pub Co |
| Published On | 1997-06-01 |
View All Offers
Sort by:
Price
