Overview

This volume has been revised for a European market, with a global context. It features chapters on customer behaviour, complaint handling, managing customer-contact personnel, and developing integrated service strategies.
ISBN-13

9780130959911

ISBN-10

013095991X

Weight

3.02 Pounds

Dimensions

9.69 x 1.42 x 7.40 In

Format

Paperback

Language

English

Pages

736 pages

Publisher

Pearson Academic

Published On

2000-07-01


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