Service Operations Management
Format: Paperback
ISBN13: 9780273683674
Paperback|9780273683674
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Overview
The second edition of this well-received market-leading book continues to provide a comprehensive and balanced introduction to Service Operations Management. Building on the basic principles of operations management, the book examines the operations decisions that managers may face in managing their resources and delivering services to their customers. Johnston and Clark combine a practical approach with detailed theoretical underpinning to provide a valuable operations management perspective on the large and growing area of Services Operations Management. Despite focussing in on service operations from the outset, the book also recognises the impact of other management functions on service delivery.
| ISBN-13 | 9780273683674 |
|---|---|
| ISBN-10 | 0273683675 |
| Weight | 2.20 Pounds |
| Dimensions | 7.25 x 1.00 x 9.50 In |
| List Price | $85.33 |
| Edition | 2nd Edition |
| Format | Paperback |
|---|---|
| Language | English |
| Pages | 516 pages |
| Publisher | Pearson |
| Published On | 2005-04-01 |
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DM's Books
Oakdale, PA, USA
Trade paperback (US). Glued binding. 496 p. Contains: Illustrations. Audience: General/trade.
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Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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