Service Operations Management
Format: Paperback
ISBN13: 9780273639220
Paperback|9780273639220
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Overview
For Service Operations Management courses within undergraduate business studies. This is the first modern European-originated book to apply operations management specifically to the service sector, providing tools, frameworks and techniques for operational analysis and improvement. Building on the basic principles of operations management, the book examines the operations decisions that managers face in managing their resources and in delivering services to their customers.Although the emphasis is on operations, the text also recognises the impact of other management functions on service delivery. Indeed, the key issue of service delivery is the prime focus of the book.
| ISBN-13 | 9780273639220 |
|---|---|
| ISBN-10 | 0273639226 |
| Weight | 1.85 Pounds |
| Dimensions | 7.75 x 1.00 x 9.75 In |
| List Price | $40.00 |
| Edition | 1st Edition |
| Format | Paperback |
|---|---|
| Language | English |
| Pages | 432 pages |
| Publisher | Ft Pr |
| Published On | 2004-06-28 |
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