Service Level Manager
Format: Paperback
ISBN13: 9781780172941
Paperback|9781780172941
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Overview
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
| ISBN-13 | 9781780172941 |
|---|---|
| ISBN-10 | 178017294X |
| Weight | 0.38 Pounds |
| Dimensions | 5.08 x 0.35 x 7.80 In |
| List Price | $25.99 |
| Format | Paperback |
|---|---|
| Language | English |
| Pages | 152 pages |
| Publisher | BCS, The Chartered Institute for IT |
| Published On | 2017-07-31 |
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Alibris
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Print on demand Trade paperback (US). Glued binding. 152 p. BCS Guides to It Roles.
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Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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