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Overview
Just for a moment try to put every shopping trip you've ever made out of your head. Imagine a different world. Imagine that all the goods for sale are locked away in cabinets and to handle them, or even to examine them closely, you need to ask a shop assistant to open it up for you. Imagine that within seconds of entering a store a floorwalker approaches you and asks if you're planning to buy something - then, when you say "I'm just looking," rudely tells you to leave. Imagine any attempt to return faulty or unsuitable goods being met with ridicule, obstruction or a flat refusal to help you.Until the late 19th century people didn't have to imagine that; it was reality. For anyone alive today a visit to the average store back then would convince you that they didn't really want to sell you anything. The idea of customer service was an alien one. Stores sold things. If you wanted to buy them, fine. If you didn't they weren't really interested. Browsing was strongly discouraged and impulse buys were almost unheard of. Shopping was something you did when you had to. It certainly wasn't something anyone enjoyed.Then, in the late 1880s, one man came along and changed all that. His name was Harry Gordon Selfridge and this is the story of his life.
| ISBN-13 | 9781500106577 |
|---|---|
| ISBN-10 | 1500106577 |
| Weight | 0.25 Pounds |
| Dimensions | 5.00 x 0.22 x 7.99 In |
| List Price | $7.99 |
| Format | Paperback |
|---|---|
| Language | English |
| Pages | 106 pages |
| Publisher | CreateSpace Independent Publishing Platform |
| Published On | 2014-06-05 |
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Dream Books Co.
Denver, CO, USA
Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting...
Free delivery by: 29 Mar 2026
Used, Very Good
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HPB-Ruby
Dallas, TX, USA
Connecting readers with great books since 1972! Used books may not include companion materials, and ...
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Used, Good
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BuenaWave
Oklahoma City, OK, USA
This is a pre-loved book that shows moderate signs of wear from previous reading. You may notice c...
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✨ Brand New
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Alibris
Sparks, NV, USA
Print on demand Trade paperback (US). Glued binding. 108 p.
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Brand New
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Paperbackshop
Bensenville, IL, USA
New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot of...
Free delivery by: 29 Mar 2026