This introduction to operations management presents a state-of-the-art view of the primary activities of the operations function in organizations. New chapters on Operations Technology, the Internet, and ERP and E-Commerce and Operations! A free CD-ROM is packaged with every book and comprehensive web site support is provided. This paperback text has the same 17 core chapters as Heizer/Render's Operations Management, 6/e but does not have the 6 quantitative modules. Part of the JIT program.