9781844800902

Principles of Hotel Front Office Operations

Format: Paperback

ISBN13: 9781844800902

Paperback|9781844800902


Overview

This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.

ISBN-13

9781844800902

ISBN-10

1844800903

Weight

1.30 Pounds

Dimensions

7.50 x 1.00 x 9.75 In

List Price

$42.95

Edition

2nd Edition

Format

Paperback

Language

English

Pages

336 pages

Publisher

Cengage Learning

Published On

2001-11-27



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