The book covers a wide variety of performance issues including:

Communication Skills

Punctuality

Decision Making

Empowerment and Delegation

Technical Skill Development

People Skills and Relationship-building

Coaching Others

Customer Care

Attitude

Handling Personal Problems

Creativity and Innovation

Meeting Deadlines

Leadership Skills

Negotiation Skills

Appearance

Self-esteem and Confidence

Efficient Use of Time

Problem Solving and Conflict Resolution

Teamwork

Emotional Intelligence

Overall Productivity

Loyalty

Resistance to Change

Project Management

Safety

Goal Setting

Motivation and Morale Building

Common Sense and Good Judgment

Personal Growth and Development

Professional Growth and Intentional Learning