An AAP best sell used in practices nationwide, Pediatric Telephone Protocols delivers the physician-authored, peer-reviewed guidance your staff needs to answer parent calls with complete confidence. This new edition includes more than 125 decision-support protocols spanning the spectrum of common pediatric conditions and complaints. Steb-by-step guidance to simplify telephone triage, * Give parents prompt assistance, accurate information, and trustworthy advice * Rapidly determine whether patients must be seen immediately, seen by appointment, or treated at home * Provide easy-to-understand home care instructions * Maintain a consistent standard of phone care across your office * Contain costs by making more efficient use of staff time and resources * Eliminate unnecessary office visits and referrals to the emergency department * Reduce the medical and legal risks associated with phone care. The new 13th edition brings you125+ thoroughly updated protocols accounting for more than 98% of common caller complaints for everything from abdominal pain to anaphylaxis, impetigo to insect bites, teething to thrush to trauma. All new protocols for Ear Infection: Follow-up Call, Influenza (H1N1) Exposure, Hernia--Umbilical, Skin Lump or Localized Swelling, Influenza--H1N1 (Swine Flu) and Sty. Urgent Updates-immediate Web access to protocol changes, Highlighted triage assessment questions to help gauge the urgency of patient problems and select the appropriate disposition-ED visit, immediate or future office visit, or home care, Parent-reassuring home care instructions, Prescription and nonprescription medication questions, dosages, and recommendations, Updated and expanded Users's Guide--a valuable training tool for triage and advice personnel, New Information on critical risk factors--for severe jaundice...serious head injuries...appendicitis...fatal asthma, Reproducible telephone log sheets--standardize call documentation, save charting time.