Operations Management, 3rd Edition provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries.

Features:

• Focuses on the subject from a European perspective.
• Deals with the management of the creation of goods and the delivery of services to the customer.
• Covers the main areas of operations strategy, the design of operations system and the management of operations over time.
• Incorporates more strategic and international commentary.
• Includes a strategy link section consisting of a paragraph relating each chapter topic to operations strategy.
• Includes more end of chapter and quantitative exercises.
• Cases have been updated throughout and now include: Service including public sector, international, a mix of mini-cases and a longer case for each chapter.