Operations Management, Second Edition covers the main areas of operations strategy, the design of the operations system and the management of operations over time. Yet, its concise nature of the text means students are not overwhelmed by the amount of material presented. This new edition also features:

 New content in such areas such as the quality gap model, enterprise systems and business process management.

• Expanded case studies, to include more global and European cases and longer cases at the end of each chapter.
• Greater clarity in chapter material organization.
• Worked Examples providing a step-by-step guide to the procedure to solve quantitative problems.
• Visual redesign in full colour.
• More support material for students and lecturers, including an interactive WileyPLUS course.

  All lecturers can access supporting resources on the companion website at www.wiley.com/college/greasley including an Instructor's Manual with  suggested solutions for all case study questions and end of chapter exercises, a Test Bank and PowerPoint slides for each chapter. Students will find multiple-choice test quizzes, web-links and an online glossary.

 Operations Management is essential reading for all students studying operations management, whether on undergraduate, postgraduate or continuing professional development courses.