Section One: Strategy, Products, and Capacity

Chapter 1: Introduction

Chapter 2: Strategy

Chapter 3: Design of Products and Services

Chapter 4: Projects

Chapter 5: Strategic Capacity Management

5S Investment Analysis

Chapter 6: Learning Curves

Section Two: Manufacturing and Service Processes

Chapter 7: Manufacturing Processes

7S ManufacturingTechnology

Chapter 8: Facility Layout

Chapter 9: Service Processes

9S HealthCare

Chapter 10: Waiting Line Analysis and Simulation

Chapter 11: Process Design and Analysis

11S Operations Consulting

Chapter 12: Quality Management

Chapter 13: Statistical Quality Control

Section Three: Supply Chain Processes

Chapter 14: Lean Supply Chains

Chapter 15: Logistics and Distribution Management

Chapter 16: Global Sourcing and Procurement

Section Four: Supply and Demand Planning and Control

Chapter 17: The Internet of Things and ERP

Chapter 18: Forecasting

Chapter 19: Sales and Operations Planning

19S Linear Programming Using the Excel Solver

Chapter 20: Inventory Management

Chapter 21: Material Requirements Planning

Chapter 22: Workcenter Scheduling

22S Theory of Constraints

APPENDICES

A Interest Tables

B Negative Exponential Distribution: Values of E-x

C Areas of the Cumulative Standard Normal Distribution

D Uniformly Distributed Random Digits

E Answers to Selected Objective Questions