Whether you're in sales, marketing, or customer service--quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace--building and practicing the skills you need, just when you need them!

• Create and manage accounts--for a 360¿ view of your customers and business
• Work with Microsoft Dynamics CRM directly from Microsoft Outlook
• Track customer activity; import and map data automatically
• Manage campaigns, leads, quotes, contracts, and orders
• Employ basic to advanced reporting capabilities

Your all-in-one learning experience includes:

• Files for building skills and practicing the book's lessons
• Fully searchable eBook
• Sample chapters from related Microsoft Press books
• WINDOWS VISTA PRODUCT GUIDE eReference--plus other resources--on CD

For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.