Comprehensive in its scope, Messages is for those who want to improve their communication skills in a variety of settings or teach others to do so. The highly successful first edition of this volume sold over 94,000 copies. The authors begin with basics such as listening and expressing and then tackle more advanced topics such as hidden agendas, clarifying language, and conflict negotiation skills. Practical exercises designed to assess and improve communication cover an array of techniques and can be used by any reader. This edition includes up-to-date materials on communicating with children, including sections on discipline, setting limits, and prescribing appropriate consequences.