Overview

"Todays marketing is all about creating customer value and engagement in a fast-changing, increasingly digital and social marketplace. Marketing starts with understanding consumer needs and wants, determining which target markets the organization can serve best, and developing a compelling value proposition by which the organization can attract and grow valued consumers. Then, more than just making a sale, todays marketers want to engage customers and build deep customer relationships that make their brands a meaningful part of consumers conversations and lives. In this digital age, to go along with their tried-and-true traditional marketing methods, marketers have a dazzling set of new online, mobile, and social media tools for engaging customers anytime, anyplace to jointly shape brand conversations, experiences, advocacy, and community. If marketers do these things well, they will reap the rewards in terms of market share, profits, and customer equity. The fifteenth edition of Marketing: An Introduction reflects the major trends and shifting forces that impact marketing in this digital age of customer value, engagement, and relationships. Students learn how customer value and customer engagement drive every good marketing strategy"--

ISBN-13

9780137476459

ISBN-10

0137476450

List Price

$154.99

Edition

15th Edition

Format

Hardcover

Pages

xxiv, 676 pages

Publisher

Pearson

Published On

2022-01-01



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