Managing Services
Format: Paperback
ISBN13: 9780071194778
Paperback|9780071194778
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Overview
Managing Services is an alternative to the growing service management market in that it is more managerial and procedural, placing less emphasis on quantitative tools and more on strategic concerns. The benefit of this approach is that it views services from the perspective of the general manager rather than the operations specialist.
| ISBN-13 | 9780071194778 |
|---|---|
| ISBN-10 | 0071194770 |
| Weight | 1.65 Pounds |
| Dimensions | 7.90 x 0.72 x 10.00 In |
| Format | Paperback |
|---|---|
| Pages | xvii, 443 pages |
| Publisher | Irwin/McGraw-Hill |
| Published On | 2002-11-01 |
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