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Overview
A text which provides practical contemporary information on management issues. Focuses on the major issues in the contemporary workplace:customer service, productivity, improvement and change. Provides an interactive approach, with case studies and workplace examples and activities to practise skills. Four modules of the National Generic Management Skills Modules in the Management Operations Stream are studied and each chapter contains key terms, a summary, multiple choice questions, learning outcomes and activities. Includes a glossary and an index. The authors have extensive experience in all levels of management and teaching.
| ISBN-13 | 9780724808335 |
|---|---|
| ISBN-10 | 0724808337 |
| Format | - |
|---|---|
| Pages | 256 pages |
| Publisher | Pearson Higher Education |
| Published On | 1995-09-30 |
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