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Overview
This text aims to provide the reading required for any course in total quality management, bringing depth to quality-related issues within an organizational setting. It covers both service and manufacturing sectors, providing a balanced perspective for both. The text parallels the development of general management theory with TQM theory, before discussing in depth the five functions of total quality management; planning, organizing, leading, staffing, and controlling quality in organizations. The text ends with a presentation of the contextual issues that confront the future development of an integrated total quality management system. Student-oriented learning features include cases, problems, learning outcomes and objectives, definitions and a glossary.
| ISBN-13 | 9780132071192 |
|---|---|
| ISBN-10 | 0132071193 |
| Weight | 1.30 Pounds |
| Dimensions | 7.00 x 0.75 x 9.50 In |
| List Price | $44.00 |
| Edition | 1st Edition |
| Format | Paperback |
|---|---|
| Language | English |
| Pages | 400 pages |
| Publisher | Prentice Hall |
| Published On | 1996-07-12 |
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