Appropriate for introductory management courses in Canadian colleges and universities.

Written in an accessible, conversational style, Management takes a global approach to the subject. Profiles Canadian managers, contains Canadian examples and cases throughout. New topics have been added to this edition, including information technology, the "greening" of management, project management, broadbanding compensation, visionary leadership, trust, ISO 9000, learning organizations, core competencies, autonomous internal units, skill-based pay plans, team leadership, and customer-driven operations. This edition continues to offer outstanding pedagogy, with the addition of a "Testing...Testing" feature that tests student comprehension throughout the text rather than simply at the end of each chapter. The "Thinking Critically About Ethics" feature highlights ethical issues throughout each chapter. In addition, the overall book length has been reduced by condensing and streamlining the text material.