Making Customer Satisfaction Happen
Format: Paperback
ISBN13: 9780412786303
Paperback|9780412786303
✨ Featured Offer
Brand New
$69.44
List Price: $109.99
🚚
See all 5 offers from $46.12 FREE standard delivery by: 31 Mar 2026
Overview
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
| ISBN-13 | 9780412786303 |
|---|---|
| ISBN-10 | 0412786303 |
| Weight | 1.48 Pounds |
| Dimensions | 6.10 x 0.47 x 9.25 In |
| List Price | $109.99 |
| Edition | 1st Edition |
| Format | Paperback |
|---|---|
| Language | English |
| Pages | xii, 192 pages |
| Publisher | Chapman & Hall Limited |
| Published On | 1996-02-29 |
View All Offers
Sort by:
Price
Condition
Seller
Seller Comments
Price
Used, Good
Seller details
Bonita
Santa Clarita, CA, USA
Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Free delivery by: 31 Mar 2026
✨ Brand New
Seller details
discount_scientific_books
Sterling Heights, MI, USA
New, US edition. Satisfaction guaranteed! !
Free delivery by: 31 Mar 2026
Brand New
Seller details
discount_scientific_books
Sterling Heights, MI, USA
New, Satisfaction guaranteed! !
Free delivery by: 31 Mar 2026
Brand New
Seller details
discount_scientific_books
Sterling Heights, MI, USA
New Book Original US edition, We Ship to PO BOX Address also.
Free delivery by: 31 Mar 2026
Brand New
Seller details
Alibris
Sparks, NV, USA
Print on demand Trade paperback (US). Glued binding. 192 p.
Free delivery by: 31 Mar 2026