Overview

Implementing Key Account Management is a highly practical handbook that guides readers through the realities of rolling out a functional key account management programme. The book offers an integrated framework for key account management (KAM) that businesses can use to design or further develop strategic customer management programmes, enabling them to overcome the obstacles that organizations often face when rolling out their strategies. Bringing together the experiences of leading experts within this field, Implementing Key Account Management draws on two decades of research and best practice from Cranfield University School of Management, one of the foremost centres for researcher and thought leadership in KAM. Between them, the authors have designed and delivered programmes globally for clients such as Rolls-Royce, Unilever, Vodafone, The Economist and many more. Rigorously researched, well-grounded and practical, this book is - quite simply - the definitive, go-to resource for implementing key account management programmes.

ISBN-13

9780749482756

ISBN-10

0749482753

Weight

1.32 Pounds

Dimensions

6.69 x 0.79 x 9.45 In

List Price

$45.99

Edition

1st Edition

Format

Paperback

Language

English

Pages

352 pages

Publisher

Kogan Page

Published On

2018-08-28



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