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Overview
Revised and updated for the first time--here is the 200,000-copy staple, praised by Warren Buffett as "a gem... I wish everyone at Berkshire would follow Jack Mitchell's] advice--we would own the world."
If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in Jack Mitchell's classic landmark business bestseller, HUG YOUR CUSTOMERS.
The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits--new customers, repeat customers--by providing exceptional customer service. It's that simple, says Jack Mitchell. HUG YOUR CUSTOMERS shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies, and tips any businessperson can use for any business, HUG YOUR CUSTOMERS is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.
If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in Jack Mitchell's classic landmark business bestseller, HUG YOUR CUSTOMERS.
The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits--new customers, repeat customers--by providing exceptional customer service. It's that simple, says Jack Mitchell. HUG YOUR CUSTOMERS shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies, and tips any businessperson can use for any business, HUG YOUR CUSTOMERS is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.
| ISBN-13 | 9781401397746 |
|---|---|
| ISBN-10 | 1401397743 |
| Weight | 0.70 Pounds |
| Dimensions | 5.50 x 1.00 x 8.25 In |
| List Price | $9.99 |
| Format | Paperback |
|---|---|
| Language | English |
| Pages | 304 pages |
| Publisher | HYPERION |
| Published On | 2003-06-11 |
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Zoom Books East
Glendale Heights, IL, USA
Book is in good condition and may include underlining highlighting and minimal wear. The book can al...
Free delivery by: 02 Apr 2026
Used, Good
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Zoom Books East
Glendale Heights, IL, USA
Book is in very good condition and may include minimal underlining highlighting. The book can also i...
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Used, Good
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Bonita
Santa Clarita, CA, USA
Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Free delivery by: 02 Apr 2026