Hotel Operations Management
Format: Hardcover
ISBN13: 9780138310592
Hardcover|9780138310592
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Overview
"Managers in various departments of a full-service hotel hold complex, challenging, and rewarding positions in the hospitality industry. As their hotels on-site leaders, general managers (GMs) are responsible for ensuring that every department in their hotel operates smoothly and attains its financial, as well as many other goals, while meeting their guests needs and optimizing their propertys value. This fourth edition of Hotel Operations Management has been expanded and revised to help present and future GMs do just that! Historically, those selected as GMs have had experience in a hotel department, such as when an excellent director of sales and marketing receives a promotion to the GM position. In this example, the new GM will no doubt have an excellent grasp of hotel sales and marketing but will likely lack extensive expertise in food and beverage, housekeeping, accounting, and other critical operational areas. Hotel Operations Management, Fourth Edition, provides important information for individuals such as these. Just as an orchestras conductor will not likely be an expert player of each musical instrument in the orchestra, hotel GMs will not have the detailed technical expertise of those managing every department within their property. However, one key goal of this book is to help GMs learn information necessary to properly supervise and monitor the activities of each department for which they are responsible. To illustrate, consider the simple case of carpet stains in a guest room corridor. This book will not detail the best procedures for removing the stains (which is the responsibility of the housekeeping department personnel). However, the GM must monitor the effectiveness of the housekeeping department and ensure it has the funding, supervisory personnel, cleaning products, and equipment required to keep the carpets clean. This book is then, a compilation of many of the skills and the knowledge required to effectively supervise activities in a midsize full-service hotel that offers a variety of food and beverage services"--
| ISBN-13 | 9780138310592 |
|---|---|
| ISBN-10 | 0138310599 |
| Format | Hardcover |
|---|---|
| Publisher | |
| Published On | 2025-03-01 |
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