
Hotel Operations Management
Format: Hardcover
ISBN13: 9780134337623
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Overview
Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel.
Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Bevera≥ Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿'s--and their own--success.
| ISBN-13 | 9780134337623 |
|---|---|
| ISBN-10 | 013433762X |
| Weight | 2.56 Pounds |
| Dimensions | 8.13 x 1.07 x 10.30 In |
| List Price | $133.32 |
| Edition | 3rd Edition |
| Format | Hardcover |
|---|---|
| Language | English |
| Pages | 624 pages |
| Publisher | Pearson |
| Published On | 2016-07-20 |
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