Designed to provide an overview of groupware, this book focuses on the technologies, vendors, and organizational issues that must be confronted in order to make groupware successful within an enterprise. KEY TOPICS: Part I offers an in-depth look at each of the technologies that comprise groupware, from electronic mail to document management. Part II covers key groupware vendors, their product strategies and architectures. Part III examines groupware implementation strategies and case studies. MARKET: For both technical and business managers.