What do I do now? Every mediator asks themselves this.

Answering 50 common ethical, practical and technical problems that arise at mediations, with key practice points highlighted in Q&A format.

Topics include:

Impartiality: You arrive at the mediation and suddenly realise that you know one of parties. What do you do?
Joint Opening Sessions: One side wants one the other doesn't. What do you do?
Bad behaviour: One party is secretly recording the mediation. What do you do?
Offers: Neither side will make an offer. They both say they want to hear from the other side first. What do you do?

Stages covered:
Pre-mediation
At the mediation
The End of the Mediation and After

Each entry includes:

The core issues behind the question
Case studies of authentic, anonymized, true-life examples The ethical, legal, procedural and commercial issues highlighted and explained in straightforward language
Advice on your options: proven tips for immediate use
Checklists, sample emails, scripts and templates.
Cross-references to cases, protocols, codes of conduct.

This title is included in Bloomsbury Professional's Mediation online service.