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Overview
In Workbook 5: Explaining Features and Benefits, the retail sales associate will learn how to listen and ask open-ended questions, how to acquire and apply product knowledge, how to request product feedback from the customer, and how to offer alternative sales options. By helping customers understand how they will benefit from the store's products and services, the sales associate can help satisfy customers and keep them coming back.
| ISBN-13 | 9781423950714 |
|---|---|
| ISBN-10 | 1423950712 |
| List Price | $19.39 |
| Edition | 5th Edition |
| Format | - |
|---|---|
| Language | English |
| Pages | 80 pages |
| Publisher | Crisp Pub Inc |
| Published On | 2006-05-01 |
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