Exceptional Customer Service
Format: Paperback
ISBN13: 9781605500386
Paperback|9781605500386
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Overview
In this new edition, the authors show management how to not merely give good service but how to exceed their customers' expectations. Treating customers well and gaining their satisfaction is not just important to business success - it's essential. Yet time after time, companies leave customer service out of their strategies. Today industries such as airlines and restaurants are feeling the blowback from inadequate attention to their customers' happiness. New to this edition includes a new foreword. It is substantially rewritten to take account of the new business climate in the country. It provides new and expanded examples of companies that provide Exceptional Customer Service. AUTHOR: Lisa Ford, CSP, CPAE, is a speaker with over 20 years of experience presenting to businesses, associations and government. David McNair brings over 25 years of experience in the fields of Organisational and Leadership Development. Bill Perry has enjoyed a distinguished career as a writer and author, college professor, consultant, public speaker, and seminar leader.
| ISBN-13 | 9781605500386 |
|---|---|
| ISBN-10 | 1605500380 |
| Weight | 0.45 Pounds |
| Dimensions | 5.50 x 0.70 x 8.50 In |
| List Price | $13.95 |
| Edition | 2nd Edition |
| Format | Paperback |
|---|---|
| Pages | 224 pages |
| Publisher | Adams Media |
| Published On | 2009-09-18 |
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