Covers the key areas of empowerment from understanding how to maximise employee potential and learning how to delegate, coach, and trust, to communicating vision and objectives and the role of the manager as a leader and empowerer

Examples and lessons from some of the world's most successful businesses, including P Mary Kay Cosmetics, Toyota and Marriott Hotels, and ideas from the smartest thinkers, including Kenneth Blanchard, David Logan, Kenneth Murrell, Tom Peters, and Robert E Quinn

Includes a glossary of key concepts and a comprehensive resources guide