You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative.Difficult Conversations walks you through:

* Uncovering the root cause of friction
* Maintaining a positive mind-set
* Untangling the problem together
* Agreeing on a way forward

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