Difficult Conversations
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ISBN13: 9780143118442
|9780143118442
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Overview
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
| ISBN-13 | 9780143118442 |
|---|---|
| ISBN-10 | 0143118447 |
| Weight | 0.55 Pounds |
| Dimensions | 5.06 x 0.56 x 7.74 In |
| List Price | $18.00 |
| Edition | 10th Edition |
| Format | - |
|---|---|
| Language | English |
| Pages | 352 pages |
| Publisher | Penguin Books |
| Published On | 2010-11-02 |
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