Difficult Conversations
Format: Paperback
ISBN13: 9780140277821
Paperback|9780140277821
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Overview
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
| ISBN-13 | 9780140277821 |
|---|---|
| ISBN-10 | 014027782X |
| Weight | 0.43 Pounds |
| Dimensions | 5.08 x 0.63 x 7.80 In |
| List Price | $16.18 |
| Edition | 1st Edition |
| Format | Paperback |
|---|---|
| Pages | 272 pages |
| Publisher | Penguin Books, Limited (UK) |
| Published On | 2000-05-25 |
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