Difficult Conversations
Format: Paperback
ISBN13: 9780670921348
Paperback|9780670921348
✨ Featured Offer
Overview
We've all been there- We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.
Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three- the \"what happened\" conversation (what do we believe was said and done), the \"feelings\" conversation (the emotional impact on everyone involved), and the \"identity\" conversation (what does this mean for everyone's opinion of themselves).
In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.
Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three- the \"what happened\" conversation (what do we believe was said and done), the \"feelings\" conversation (the emotional impact on everyone involved), and the \"identity\" conversation (what does this mean for everyone's opinion of themselves).
In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.
| ISBN-13 | 9780670921348 |
|---|---|
| ISBN-10 | 0670921343 |
| Weight | 0.54 Pounds |
| Dimensions | 5.12 x 0.83 x 7.76 In |
| Edition | 10th Edition |
| Format | Paperback |
|---|---|
| Pages | 352 pages |
| Publisher | Penguin Books |
| Published On | 2011-11-03 |
View All Offers
Sort by:
Price
Condition
Seller
Seller Comments
Price
Used, Good
Seller details
Greenworld Books
Arlington, TX, USA
Good condition. It may show normal signs of use such as light writing highlighting or library markin...
Free delivery by: 04 Apr 2026
Used, Good
Seller details
Bonita
Santa Clarita, CA, USA
Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Free delivery by: 04 Apr 2026
✨ Brand New
Seller details
Bonita
Santa Clarita, CA, USA
Free delivery by: 04 Apr 2026