Overview

(NOTE: Each chapter contains the following sections: Skill Assessment, Skill Learning, Skill Analysis, Skill Practice, and Skill Application.) Introduction. I. PERSONAL SKILLS.  1. Developing Self-Awareness.  2. Managing Stress.  3. Solving Problems Creatively. II. INTERPERSONAL SKILLS.  4. Communicating Supportively.  5. Gaining Power and Influence.  6. Motivating Others.  7. Managing Conflict. III. GROUP SKILLS.  8. Empowering and Delegating.  9. Building Effective Teams. 10. Leading Positive Change. IV. SPECIFIC COMMUNICATION SKILLS. Supplement A: Making Oral and Written Presentations. Supplement B: Conducting Interviews. Supplement C: Conducting Meetings. Appendix I: Scoring Keys and Supplemental Materials. Appendix II: Glossary. Appendix III: References. Index.

ISBN-13

9780131441422

ISBN-10

0131441426

Weight

2.69 Pounds

Dimensions

7.94 x 1.11 x 10.12 In

List Price

$99.00

Edition

6th Edition

Format

Paperback

Language

English

Pages

720 pages

Publisher

Prentice Hall

Published On

2004-04-16



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